Find answers to common questions about account setup, deposits and withdrawals via BCA/BRI/BNI/Mandiri, games, bonuses, security, and responsible gaming. If you can't find what you're looking for, contact our 24/7 support team via live chat.
Visit the ink78 homepage and click the registration link. Complete the form with your full name, date of birth (you must be 21+), email, phone number, and address. Choose a strong password. After submitting, verify your email and complete KYC (upload your KTP and proof of address). Once verified, you can deposit and start betting.
ink78 requires a government-issued photo ID (KTP Nasional or equivalent), a recent proof of address (utility bill or bank statement dated within the last 3 months), and a selfie holding your ID. All documents must be clear and legible. KYC verification typically takes 24-48 hours and must be completed before your first withdrawal.
No. ink78 allows only one account per person, per household, per IP address, and per payment method. Opening duplicate accounts is a serious violation of our Terms & Conditions and will result in all accounts being closed and funds forfeited. If you have forgotten your login credentials, contact support for account recovery.
On the login page, click 'Forgot Password' and enter your registered email address. ink78 will send you a password reset link. Follow the instructions in the email to create a new password. If you do not receive the email within 10 minutes, check your spam folder or contact customer support via live chat.
Contact our support team via live chat or email and request voluntary account closure. Any remaining balance will be returned to your registered withdrawal method. Bonus funds and pending wagering requirements will be forfeited. If you need a break but are not ready for permanent closure, consider a temporary time-out instead (see Responsible Gaming).
BCA deposits are typically credited to your ink78 account within 5-15 minutes. During peak hours or public holidays (e.g., Idul Fitri, Indonesian Independence Day), processing may take up to 30 minutes. If your deposit does not appear within 30 minutes, contact support with your transaction reference number.
The minimum deposit varies by payment method. For BCA, BRI, BNI, and Mandiri bank transfers, the minimum is typically Rp 50,000. For e-wallets like OVO, DANA, and GoPay, the minimum is Rp 25,000. Check the deposit page for current limits. There is no maximum deposit limit unless you have set a personal deposit limit (see Responsible Gaming).
Yes. ink78 supports deposits via OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet deposits are processed instantly in most cases. The minimum deposit via e-wallet is Rp 25,000. To deposit, select your e-wallet from the payment method list, enter the amount, and follow the on-screen instructions to complete the transaction.
ink78 does not charge deposit fees. However, your bank or e-wallet provider may charge transaction fees or interbank transfer fees. Check with your bank (BCA, BRI, BNI, Mandiri, etc.) or e-wallet provider for their fee schedule. Any fees charged by your financial institution are your responsibility.
BRI withdrawals are typically processed within 15 minutes to 3 hours during business hours (WIB timezone). If you request a withdrawal outside business hours or on a weekend, processing may take up to 6 hours. All withdrawals are subject to KYC verification and must meet the 1x rollover requirement (see Terms & Conditions).
The minimum withdrawal amount is Rp 50,000 for most payment methods (BCA, BRI, BNI, Mandiri, e-wallets). The maximum withdrawal per transaction is typically Rp 50,000,000, but VIP players may have higher limits. There is no daily withdrawal limit unless you have set a personal limit (see Responsible Gaming).
Common reasons for withdrawal rejection include: incomplete KYC verification, attempting to withdraw to a different payment method than the one used for deposit, not meeting the 1x rollover requirement, active bonus wagering requirements not yet cleared, or suspected Terms violations. Contact support for specific details on why your withdrawal was rejected.
Yes. ink78 offers markets for togel (Indonesia's traditional numbers lottery). Togel draws are available for multiple regions. All togel bets are settled based on the official result declared by the draw organizer. Minimum bet amounts vary by market. Check the togel section on the Platform for current draw schedules and betting options.
BRI Liga 1 bets (including Persija Jakarta, Persib Bandung, Bali United) are settled based on the official full-time result (90 minutes plus stoppage time, excluding extra time and penalties unless specified). If a match is postponed or abandoned, all bets are void unless the match is rescheduled within 48 hours. Live in-play odds are updated in real time.
Yes. ink78 offers live dealer tables powered by Evolution Gaming, Pragmatic Play Live, and other certified studios. Available games include live blackjack, live roulette, live baccarat, and live game shows. All live casino games are streamed in HD from professional studios with real dealers. Minimum bet amounts start from Rp 10,000 depending on the table.
Yes. All slot games on ink78 are provided by certified studios (Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, etc.) and use independently audited Random Number Generators (RNG). Return to Player (RTP) percentages are published by each game studio and cannot be altered by ink78. Slot gacor (high-variance slots popular in Indonesia) have the same RTP as other slots but may deliver bigger single wins.
Yes. The ink78 Platform is fully mobile-optimized and works on all modern smartphones and tablets (iOS and Android). Access the site through your mobile browser — no app download is required. All features (deposits, withdrawals, live betting, casino games) are available on mobile. Use a stable internet connection (Wi-Fi or 4G/5G) for the best experience.
New players on ink78 are eligible for a 100% welcome bonus up to a specified maximum (check the promotions page for current terms). To claim, register an account, complete KYC verification, and make your first deposit. The bonus is credited automatically. The welcome bonus is subject to a 5x wagering requirement on sports and casino combined. Only one welcome bonus per player, household, and IP address.
A 5x wagering requirement means you must place wagers totaling five times the bonus amount before you can withdraw bonus-related winnings. For example, if you receive a Rp 1,000,000 bonus, you must wager Rp 5,000,000 (on eligible games) before withdrawal. Different games contribute different percentages toward the wagering requirement (slots typically 100%, sports 100%, live casino may be lower). Check the bonus terms for full details.
Yes. ink78 offers weekly cashback promotions, reload bonuses, and special event bonuses (e.g., during FIFA World Cup, EPL finals, Idul Fitri). Cashback is typically calculated as a percentage of net losses over a specified period and is credited to your account automatically. Check the Promotions page for current offers. All bonuses are subject to specific terms and wagering requirements.
No. ink78 does not allow stacking or combining bonuses. You can only have one active bonus at a time. If you are offered a new bonus while an existing bonus is active, you must complete or forfeit the existing bonus before claiming the new one. Attempting to abuse bonuses by creating multiple accounts will result in account closure and fund forfeiture.
Yes. ink78 operates under an international gaming license and adheres to internationally recognized standards for player protection, fair gaming, and anti-money-laundering. All transactions are secured with 256-bit SSL encryption. All games use certified Random Number Generators (RNG) and are audited by independent testing agencies. ink78 is committed to responsible gaming and complies with 21+ age restriction policies.
ink78 uses 256-bit SSL (TLS 1.3) encryption to protect all data transmitted between your device and our servers. Personal data and KYC documents are stored in encrypted databases with restricted access. We do not sell or share your personal information with third parties for marketing purposes. For full details, see our Privacy Policy.
If you feel your gambling is becoming problematic, please reach out for help immediately. ink78 offers free self-exclusion, deposit limits, and time-out tools. Contact our support team via live chat or email to request these features. You can also seek professional help from organizations like Gamblers Anonymous or consult a licensed psychologist specializing in addiction. Visit our Responsible Gaming page for more resources.
Contact our customer support team via live chat or email and request a deposit limit. You can set daily, weekly, or monthly limits. Once set, you will not be able to deposit more than the specified amount during the selected period. You can lower your limit at any time; requests to increase limits are subject to a 72-hour review period. Deposit limits are a key responsible gaming tool and are free to use.
Can't find the answer you're looking for? Our support team is available 24/7 to assist you.
Available 24/7 via the in-app chat interface. Indonesian-speaking agents on duty during WIB hours.
Contact details provided within the Platform after Account login. Quick responses during business hours.
Plain text: [email protected] — Expect response within 6-12 hours for non-urgent queries.
Read our full Terms & Conditions, Privacy Policy, and Responsible Gaming guidelines for detailed policies.
Our support team is standing by to help with any questions not covered in this FAQ. Reach out via live chat, WhatsApp, or email anytime — we're here 24/7.