Gambling should be entertainment, not a source of financial hardship or emotional distress. ink78 is committed to promoting safe, responsible play and providing the tools and support you need to stay in control.
ink78 operates on the principle that gambling is a form of entertainment, not a way to make money or solve financial problems. While the majority of our players enjoy betting on BRI Liga 1, EPL matches, live casino tables, and slots responsibly, we recognize that a small percentage of individuals may develop problematic gambling behaviors. When gambling stops being fun and starts causing harm, it is no longer entertainment — it is a problem that requires intervention.
As an internationally licensed online betting platform serving Indonesian players, ink78 adheres to responsible gaming standards that meet or exceed those required by European and UK regulatory frameworks. Every Player on our Platform must be at least 21 years of age. We provide free, easy-to-use tools to help you manage your play, set limits, and take breaks when needed. Our customer support team is trained to recognize signs of problem gambling and to provide appropriate guidance and referrals to professional help.
ink78 strictly prohibits anyone under the age of 21 from registering an Account or placing wagers on our Platform. During the registration process, we verify your date of birth against your submitted KTP (National ID). We also conduct ongoing monitoring to detect and prevent underage access. If we discover that an Account has been registered by someone under 21, the Account will be immediately closed, all wagers voided, and funds forfeited.
If you are a parent or guardian concerned about underage access to gambling sites, we recommend installing parental control software such as Net Nanny, Qustodio, or Norton Family. Indonesian ISPs (Telkomsel, Indosat, XL Axiata) also offer family-safe DNS filtering services. For more information on protecting children from online gambling, please contact our support team.
Problem gambling (also called compulsive gambling or gambling disorder) is a behavioral condition where gambling begins to cause significant harm to your finances, relationships, mental health, or daily functioning. Not everyone who gambles will develop a problem, but certain patterns are warning signs that gambling may be getting out of control. Ask yourself the following questions:
If you answered "yes" to three or more of these questions, you may be experiencing problem gambling and should consider seeking professional support. Problem gambling is a recognized mental health condition and effective treatments are available. Reaching out for help is a sign of strength, not weakness.
ink78 encourages all Players to periodically assess their gambling behavior and to set personal boundaries before problems develop. Responsible gambling means gambling within your means, treating it as paid entertainment (like going to the cinema or a concert), and never gambling with money you cannot afford to lose. Here are some practical guidelines for responsible play:
If you need a short break from gambling, you can request a temporary time-out (also called a cooling-off period). During a time-out, your Account will be suspended and you will not be able to log in, place wagers, or make deposits. Time-out periods can be set for 24 hours, 48 hours, 7 days, or 30 days. You will not receive any promotional communications during the time-out period.
To request a time-out, contact our customer support team via live chat or email (plain text: [email protected]). Time-out requests are processed within 24 hours and cannot be reversed once activated. Your Account will automatically reopen at the end of the time-out period.
Self-exclusion is a more serious intervention for Players who believe their gambling is out of control. When you self-exclude, your Account is closed for a minimum period of 6 months, with options for 1 year, 2 years, 5 years, or permanent closure. During the self-exclusion period, you will not be able to log in, place wagers, or reopen your Account under any circumstances — even if you change your mind.
All pending withdrawals will be processed before the self-exclusion takes effect. Any remaining balance will be returned via your registered withdrawal method. Bonus funds and pending wagering requirements will be forfeited. You will be removed from all marketing lists and will not receive promotional communications.
To request self-exclusion, contact our support team directly. Self-exclusion requests are processed within 24 hours and are permanent for the duration selected. Attempting to open a new Account while self-excluded is a serious violation and will result in immediate closure of any duplicate Accounts and forfeiture of funds.
All ink78 Accounts can set daily, weekly, or monthly deposit limits. Once a deposit limit is set, you will not be able to exceed that amount during the specified period, even if you want to. Deposit limits take effect immediately and help you stay within your budget. You can lower your deposit limit at any time. Requests to increase deposit limits are subject to a 72-hour review period to give you time to reconsider.
To set or modify deposit limits, contact customer support via live chat or request the feature through your Account settings (if available in your region).
In addition to deposit limits, you can set loss limits (maximum amount you can lose in a given period) and wager limits (maximum amount you can bet per session). These tools are designed to help you maintain control even during extended play sessions. Contact support for details on how to enable these features on your Account.
ink78 provides optional session time reminders that alert you to how long you have been playing. You can configure reminders to appear every 30 minutes, 60 minutes, or 2 hours. These reminders help you track time spent on the Platform and encourage you to take breaks. Reality check notifications are especially useful for Players who find it easy to lose track of time during extended betting or gaming sessions.
If you are struggling with problem gambling, professional help is available. While ink78 provides self-exclusion and limit-setting tools, we are not a treatment provider. We strongly encourage Players experiencing gambling-related harm to seek support from qualified counselors and support organizations. Below are some internationally recognized resources (note: most are global services; local Indonesian-language support groups may also be available through community health centers):
For Indonesian-language support, consult with a licensed psychologist or psychiatrist who specializes in behavioral addictions. Many Indonesian hospitals and community health centers (Puskesmas) offer mental health services, and some have specialists trained in addiction counseling. ink78's support team can provide general guidance on where to seek help, but we cannot provide clinical treatment.
If you are concerned that a family member, friend, or colleague may be experiencing problem gambling, we encourage you to have an honest, non-judgmental conversation with them. Signs to look for include secretive behavior around finances, unexplained debt, mood swings, withdrawal from social activities, and defensiveness when asked about gambling. Approach the conversation with empathy, not accusation, and offer to help them seek professional support.
If you know someone is gambling on ink78 and you believe they are underage (under 21) or should be self-excluded due to a known gambling problem, please contact our support team immediately. We take all reports seriously and will investigate.
If you need help with self-exclusion, deposit limits, time-outs, or have questions about responsible gaming, our customer support team is available 24/7 via live chat and WhatsApp. Indonesian-speaking agents are on duty during WIB business hours (UTC+7). All requests related to self-exclusion, limits, and cooling-off periods are treated with the highest priority and confidentiality.
Email (plain text — not a clickable link): [email protected]
Live Chat: Available 24/7 via the in-app chat interface on the Platform.
WhatsApp: Contact details provided within the Platform after Account login.
ink78 provides free, easy-to-use tools to help you stay in control of your gambling activity.
Take a break from gambling for 24 hours, 48 hours, 7 days, or 30 days. Your Account is temporarily suspended — no login, no wagers, no deposits.
Close your Account for 6 months, 1 year, 2 years, 5 years, or permanently. Cannot be reversed once activated. For serious intervention only.
Set daily, weekly, or monthly deposit caps. Once set, you cannot exceed your limit — even if you want to. Increases require a 72-hour review period.
Cap your total losses over a daily, weekly, or monthly period. Once you reach your loss limit, you cannot place further wagers until the period resets.
Get reality-check notifications every 30, 60, or 120 minutes to remind you how long you've been playing. Helps you track time and take breaks.
Unsubscribe from all promotional emails, SMS, and push notifications at any time. Stop receiving bonus offers and marketing content instantly.
If you're struggling with problem gambling, feeling that your betting is out of control, or simply need someone to talk to about setting limits or taking a break — our support team is standing by. All conversations are confidential. We will not judge you. Reaching out for help is the first step toward getting your gambling back under control.
Learn more about our self-exclusion process, deposit limits, and support resources in our FAQ. You can also review our full Terms & Conditions to understand your rights as a Player.